ALTEN is a world leader in Engineering and IT services, with over 57,000 employees spread across nearly 30 countries and a 30-year history of leadership in outsourced Engineering, R&D, and IT Services.

Within their Information Systems Department, they needed to efficiently manage Changepoint and CRM tools for their CRM & PMS competence center. The goal was clear: to enhance communication and streamline internal processes across their diverse business areas.

We stepped in with a tailored solution, providing a senior consultant with deep expertise in Planview Changepoint, project management, and support management. Samy took on the role of Application Manager, driving the transformation of ALTEN’s internal processes and communication strategies.

Our collaboration with ALTEN didn’t end with the initial implementation. Over the past three years, our IT Consulting Services have continued to support ALTEN, fostering a partnership built on trust and results. Samy has been instrumental in this journey, contributing to:

• Team coordination
• Evolutive maintenance
• L3 Support
• Bug Fix Tracking
• Release Management

Through our ongoing support, ALTEN has achieved efficient internal processes and seamless communication across their business areas

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